Customers’ Frequently Asked Questions (FAQs)

Is it safe to order products online from SpotKeys.com?

Of course, our genuine platform has 128-bit SSL encryption that works 24/7 on the website that enables a secured online ordering. Endeavor to check for the green URL bar or padlock icon and local or icon key on your internet browser when looking up location. However, each different format depends on the browser you have, which will show that you’re using a secured encrypted page. Read our Privacy policy here, and term and service here for more details. 

Are you providing legitimate software?

All our software is 100% legitimate and our company warranty guarantees it.

What does digital download mean?

It means that the download will not be done on physical CDs or DVDs. Hence, Software installer can be downloaded from cloud-storage via a manufacturer or verified third person’s websites.

How to know if you’re using an original Microsoft software?

All our Microsoft products are redeemed and signup with an email address with Microsoft official website. The software activation can then be done with the aid of the provided product key either Microsoft online or phone activation. Customers are encouraged to follow the instructions that will be given after the purchase.

Is the software on our website full versions?

Yes. All the listed products on our website are full software versions.

When can customers receive an ordered software?

Once an order is placed, the software is digitally delivered within 24 hours (Usually within a few hours) by making the product key or code and download links available. Please give a space of a maximum of 24 hours to obtain the product, but in most cases, you will receive it within a few hours.

Can I uninstall old versions of software and how?

Log on to your computer Control Panel, access the program list to locate the previously installed version of the software and click uninstall. In most scenarios, the software won’t uninstall the official fixer tool completely. It’s necessary to follow advanced options to learn how to remove the entire old version of your software.

Do I need to sign up for an account to make a purchase?

Not really, it’s optional to do that, since you can purchase as a guest too.

How can I create an account?

To create an account, you need to click on my account tab on the menu bar of the website. Afterward, choose your preferred username and password. Or, you will be prompted to create an account when you are about to checkout. 

What happens when I can’t find any detail of my current order?

Once you have made a payment, you will get a payment confirmation email. Hint: some customers do have email issues, especially when they receive an automatic message that ends up in their spam or junk folders. Ensure to check your Spam, Bulk ad junk folders regularly.

If you need more questions to be answered, kindly contact us here.

Business and Customer Security FAQ’s

If something goes wrong? Can I get a refund?

When you faced an unexplained issue with the software and our support team unable to resolve the issues, we do offer a refund or replace your software with another. (It’s up to you to choose either refund or replacement). Check our return policy here

How possible is it, that you sell software at a very cheap rate?

It’s possible because we work with high volume suppliers, who deal with bulk supply of software at an affordable rate; that’s why we offer our prestigious customers discounts when necessary.

Does your software incur extra charges?

Not at all, all software is offered at a onetime payment, for your permanent use.

What currency options do you have on your website?

Our customers can pay with USD, EUR, GBP, AED, and other international order currencies.

Do you offer to customers buy 1 (one) licensed software and install multiple computer option?

Our retail software or OEM licenses are designed to be installed or activated on one computer only. Though, we have a multi-license option for multiple installations.

What do you mean by ISO/DMG disc image?

An ISO or DMG disc image represents an archive file that works like an optic disc. It contains a written section of an optic disc added to a system file. ISO is usually utilized in PC or Windows Operating Systems and DMG options are available for MAC.

Can you upgrade from Windows Vista, 7,8 or 8.1 to Windows 10?

Of course, it’s possible to upgrade Windows Vista to other editions of Microsoft windows. Hence, you need to use ‘Clean’ or ‘Parallel Installation’, by picking the custom-install process. Endeavor to refer to your machine’s hardware specifications.

Check this product to upgrade.

If an item is out of stock, how long does it take to in-stock new items?

We ensure to maintain a sufficient inventory by keeping volumes of items in stock and when we experience a shortage of particular software, we eventually work quickly and flexibility to fill-up the inventory and inform our customers immediately while we resupply our stock to meet customer’s demands.

Do you entertain volume or bulk software orders?

Some orders that involve huge volumes can be organized by contacting our team by email, live chat or telephone. Please, provide us with your contact information to enable us to send the appropriate quotation for the needed products.

How to know the type of software that will work on my computer (32-bit or 64-bits)?

Use the steps below to know which one will fit with your computer. To determine whether your PC is 32bits or 64bits.

Firstly, open the system information, by accessing the Start menu, and pick the program option-> choose Accessories-> system tools-> system information.

Secondly, review the system summary by accessing the system information tool to show information about your windows operating system. Open to display “System Summary”.

Thirdly, check for the system type item on the right navigation of the window and you will see the listed items. Search for an item called “system type”. It will show whether your computer is 32 bits or 64 bits.